We try to be flexy and stretchy to accommodate changed minds, mishaps or address typos. So there is a short window after you have placed your first order to edit your box. To do this, get in touch with our customer care team straightaway via Live Cha
There is a deadline, yep. Here’s what you need to know: If your delivery day is Saturday or Sunday, you need to lock in your meals before 11:30 PM AEST on the preceding Sunday. If your delivery day is on a Monday, you need to choose your recipes by 1
If you just didn’t get around to choosing your recipes, all is not lost! Mealtime magic is still going to find its way to you. Our culinary team will curate a box for you with a balance of different proteins and cuisines. Maybe there’ll even be a sur
OK. Something has gone awry with the credit/debit details we have on file for you. There are various reasons why a payment may fail – it’s usually things like an expired card, insufficient funds, or a blocked card – we don’t always know the reason. W
We don’t want you to be skipped, either! But if you have received an email telling you that your order has been skipped, it’s usually because we failed to take payment for your next box. Our first payment cut-off is at midnight on Monday, and the sec
Cooking more this week? We’re here for that! It’s easy to add up to 5 meals to your box – you don’t even need to change your plan to do so. But what about more than 5 meals, you ask? We love that people are keen to cook more. That’s our thing, too. B
Not going to be home for dinner so much? At the moment, we don’t have the ability for you to order less on a week-by-week basis, but you can reduce your current box size to include fewer meals. You’ll just need to go in and increase it again later. G
Is there a recipe that really speaks to your stomach? If you love it, we fully support you enjoying it again and again! To order more than one of the same meal, after selecting the recipe, click on the ‘+’ and you will see the quantity change to 2, 3
Unfortunately, no. Our meals are either for 2 people or 4 people (or 2 serves or 4 serves). We currently don’t have the capability to allow a different serving size for each meal. But if we change this at any point, we’ll let you know.
It's super easy to skip weeks when you have other things going on. You just need to log into your account and then select the 'Upcoming Orders' tab. From there, just click on the 'Skip this delivery' button as shown here and you're good to go. You ca
It’s always good to have options when things don’t go to plan. We like to be flexible, so if you need to cancel, just make sure you do so prior to the cut-off and cancel your next box before 10:00 PM Monday.
Please note: The changes will only apply to unpaid upcoming orders. If you need to change the contact details for an in-progress box, get in touch with our customer care team via Live Chat or email [email protected] (from 8:00 AM to 10:00 PM, 7 d
Uh-oh, what’s happened? Have you tried turning it off and on again? Just kidding (although, you never know)! here are some tips:. If you forgot your password. You can reset your password easily, click on “Forgot your password?”. Enter the email you u
Life throwing a few curveballs? No problem. We’ve made sure our subscriptions are super flexy and a bit stretchy, so you can change it up whenever you need to. All the deets of your subscription live on your online dashboard. To change your subscript
We totally understand that there are times when you need to change your delivery address. Changing your delivery address is easy!. You can change your delivery address simply by logging into our website. If you are on a mobile device, click on the m
To check your future order, simply log in to your account and go to your Upcoming Orders. Once logged in, you can see your future orders. We publish menus 4 weeks in advance, depending on it you have a in-progress order that is to be delivered, you s
Can’t remember what that dish everyone loved was called? No worries, you can find it easily. Simply log in to your account and select ‘Past Orders’. Here you’ll see all the meals you’ve enjoyed before. If you are using a mobile device, after log in,
If you need a short break, pausing your plan is the way to go! You can pause your subscription for up to 12 weeks. All you need to do is log in to your account. Go to "Settings". Select "Plan Settings" and choose how many weeks do you want to pause.
If you need to cancel your weekly delivery of mealtime magic, you can, of course, do so at any time. You can make changes to your subscription by logging in to your account. From there, go to your account settings page, select 'Plan Settings,' and c
We all need a little inbox detox every now and then. It’s easy to unsubscribe from our non-essential emails. To stop receiving hot, new offers, upcoming meal promotions and cool updates about QuiteLike, look for the ‘unsubscribe’ link at the bottom o
If you’re going on holidays (hooray!) you’ll need to forward plan for that and skip that week. You can do this by logging in to your account and pausing your subscription. But, if it’s a case of you not being able to get home on the day of delivery,
We get it—missing an important email can be frustrating! Here’s what you need to know:. Get in touch with our team via Live Chat or email us at [email protected]. Our operation hours are between 8:00 AM to 10:00 PM AEST, 7 days a week. Our Custom
Well, this has to get sorted and quick – you can’t miss out on Flybuys! Not to pass the buck, but this does sound like a situation only Flybuys can help out with. You’ll need to chase this up with their team at https://experience.flybuys.com.au/