QuiteLike

<p id="isPasted">OK. Something has gone awry with the credit/debit details we have on file for you. There are various reasons why a payment may fail &#x2013; it&#x2019;s usually things like an expired card, insufficient funds, or a blocked card &#x2013; we don&#x2019;t always know the reason. We take payment around midnight on Sunday, and if it fails, we send the SMS shortly afterwards. Depending on the mobile operator you use, you may receive it at different times early Monday morning. So, if you&#x2019;ve received this SMS, you just need to follow the link in the message to update your debit/credit card details. For step-by-step instructions on how to update payment details, please refer to this <a href="https://support.quitelike.com/en-GB/how-do-i-update-my-payment-details-or-change-my-default-card-414521" target="_blank" rel="noopener noreferrer">article</a>.</p><p>We will try to take payment again at about 9:30 AM. If this second attempt fails, your box will be skipped for that week. To prevent these unhappy surprises, just make sure your card details are up to date. That way, we can keep the mealtime magic coming your way!</p>

OK. Something has gone awry with the credit/debit details we have on file for you. There are various reasons why a payment may fail – it’s usually things like an expired card, insufficient funds, or a blocked card – we don’t always know the reason. W

I got an SMS saying my payment has failed, what do I do if I still want a box?

Manage my subscription

Is QuiteLike Australian-owned? Who owns QuiteLike?

Is QuiteLike a subscription service?

When will I be charged?

Do you offer a 6-person box?

Do you offer plans for a single person?

Do you offer plans for a family of three people?

How can I contact the customer care team?

About QuiteLike

How do I sign up?

How do I make changes to my first box?

Do I need any extra ingredients in the pantry?

How do I unpack my box?

How can I change my plan?

When do I need to choose my next meals for the week and when will I be charged?

What do I do if I can’t log in my account?

Do you have a loyalty program?

Get Started

Is there a deadline for making changes to my upcoming box?

What happens if I missed the cutoff for making changes?

I received an email saying my order is skipped, why and what can I do if I still want a box?

Can I add extra meals to my usual box size?

Can I order less meals than my usual box size?

Can I order more than one of the same meal?

Can I have different servings for different meals?

How do I skip/unskip a week?

What is the deadline to cancel my box?

How do I update my email address and mobile number?

What do I do if I can't log in my account?

How do I change my plan?

How do I change my delivery address?

How can I see my future orders and I change my meal selection?

How can I see my past orders?

How do I pause my subscription?

How do I cancel my subscription?

How do I unsubscribe from your Marketing mailing list?

What happens if I am away and won’t be home to receive my QuiteLike order?

Why am I not getting emails from QuiteLike?

I did not get my Flybuys points. what shall I do?

My box hasn't arrived (or was late). What should I do?

Can I track my delivery?

How can I change my delivery window?

Does QuiteLike deliver to my area?

Can I pickup my order?

Where and when we do deliver

I missed the cutoff to make changes to my box, can I still change the delivery address?

Where does QuiteLike Deliver too?

I live in an apartment, can the driver bring the box up for me?

Can my box be left inside my garage?

My entrance has an access code, can I leave the code with you so the driver can open the door and leave the box inside?

Can the driver ring me before the delivery?

Where does the driver leave the box?

My box arrived damaged. What do I do?

When will my box be delivered within the delivery window I choose? Can I select a shorter delivery window?

Delivery

How do I update my payment details or change my default card?

Where can I see my discount, coupon or promo code?

Am I locked into a contract?

If I skip a week or two, will I lose my discount?

Where do I put my discount code?

How do I get my invoices?

How do I add Flybuys to my account?

How do I reactivate my subscription?

Do you have a fortnightly plan?

Billing and Payments

How do I change my meal selection?

Do you have any vegetarian recipes?

Are your chickens free-range?

Is your seafood sustainable?

Do you provide Halal meat?

Is the Parmesan Cheese in your recipes vegetarian/vegan?

I have no scales so how can I measure and portion?

Where do I find the nutritional information of the meals?

Where can I find a full list of Ingredients?

Where can I find a full list of allergens?

Can I customise my meals to change the ingredients?

Can I get dessert, breakfast or lunch?

I am missing an ingredient, what shall I do?

I received the wrong ingredient(s), what shall I do?

Are your ingredients organic?

Is your pre-packaged potato mash made from powdered mash?

Are all ingredients sourced from Australia?

What are the top-ups?

Which meal shall I cook first?

What is the shelf life of your fish?

Why have some of my ingredients been substituted?

What is the best way to store fresh herbs?

I am missing a recipe card, what shall I do?

Do your spice mixes contain garlic or onion?

How can I give feedback for a recipe?

Ingredients and Recipes

Do you have a referral program?

My discount was not applied. What should I do?

Does QuiteLike have a loyalty program

What is Cook's Perks and how can I join?

How do I know what my current tier is?

How is my tier calculated?

How are the bonus meal calculated?

How do I redeem my bonus meal?

When will I get my Flybuys points?

What happens to my Cook's Perk status if I pause or cancel my account?

Who do I contact if my status and/or reward is not calculated correctly?

I didn’t get my Flybuys bonus point, what do I do?

Why my referral credit is not applied in my order?

Promotion  and  Discounts

How should I store the ingredients?

What are the dimensions of our box ?

Unboxing and  Food Storage

Which QuiteLike packaging is recyclable?

How do I dispose of the freezer ice packs?

What is QuiteLike's approach to food safety and animal welfare?

Why do you use so much packaging?

Do I need to remove the sticker on the mealbag before recycling them? Is the sticker compostable?

Sustainability

Contact Us

I got an SMS saying my payment has failed, what do I do if I still want a box?Updated 11 hours ago