What should I do if ingredients are damaged or spoiled?Updated 3 hours ago

We take the utmost care in preparing each order, but from time to times things do go wrong.  Rest assured that when your order is packed, your ingredients are of the highest standard in perfect condition.   

If any of your ingredients are damaged or spoiled, please let us know by reaching out to us on live chat or emailing us on [email protected].  

Our customer care operation hour is between 8:00 AM to 10:00 PM AEST, 7 days a week.

It would be really helpful for us if you are able to attach an image of the issue, so we can fully understand your experience and work with our team to ensure it doesn't happen again.  It helps paint a picture for the team, so we can work out the best ways to improve.