My box hasn't arrived (or was late). What should I do?Updated 7 hours ago

Oh-no. Really? We're sorry. This definitely is not the plan. While we work with Australia's best shipping partners to ensure your deliveries arrive on time, fresh and in great condition when you open them, occasionally, external circumstances impact shipping networks and deliveries can be delayed. 

All is not lost, though. First, check the tracking link sent to you via SMS, as this will show an estimated time of arrival and give you a heads-up if there's a minor delay in delivery.

If you're unable to locate your delivery via the tracking link, please reach out to our customer care team via Live Chat or email at [email protected] (from 8:00 AM to 10:00 PM, 7 days a week) and we will check with our partner and get back to you as soon as possible.

If your QuiteLike box arrives after the delivery window has passed, please check your cool bag to ensure those items have remained cool in transit. We pack our boxes to the highest industry standards, so they're able to withstand unforeseen delays, however, depending on the specific circumstances, you may not be able to use those ingredients if they are no longer chilled. If you're not quite sure, get in touch and we can talk you through it.